Privacy Policy

1. Introduction

At Harrison E Jones Heating | Liverpool Boiler Installation, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to information collected via our website, phone, email, or in person, as well as during the provision of our heating and gas services.

2. What Information We Collect

We may collect and process the following personal data:

- Name, address, phone number, and email address

- Details about your heating or boiler system

- Payment information (where applicable)

- Communications and service records

- Website usage data (via cookies – see Cookie Policy below)

- We only collect data that is necessary to deliver our services or respond to your enquiries.

3. How We Use Your Information

Your information may be used to:

- Deliver our boiler, heating, and gas safety services

- Respond to your enquiries or service requests

- Process invoices and payments

- Improve our website and customer service

- Fulfil legal and regulatory obligations

We do not sell or rent your data. Where necessary, we may share it with trusted service partners (e.g. engineers or IT providers) under strict confidentiality agreements.

4. Data Retention

We retain your data only as long as needed to provide our services and comply with legal obligations. When no longer required, it is securely deleted or anonymised.

5. Your Rights

Under UK data protection law, you have the right to:

- Access the personal data we hold about you

- Request correction of inaccurate or incomplete data

- Request deletion of your data (in certain circumstances)

- Object to or restrict certain types of data processing

- Withdraw your consent (if data was collected on that basis)

- Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, please contact us using the details at the bottom of this policy.

6. Data Security

We implement appropriate technical and organisational measures to safeguard your personal data against unauthorised access, alteration, disclosure, or loss.

7. Third-Party Links

Our website may contain links to external websites. Please note that we are not responsible for the content or privacy practices of those sites.

Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help sites function effectively and provide a better user experience.

Types of Cookies We Use

- Essential cookies – Required for core website features to function properly

- Functionality cookies – Remember your preferences and settings

- Analytics cookies – Help us understand how users interact with our site to improve content

- Third-party cookies – May be used by services like Google Maps or embedded social media tools

- Managing Cookies

You can manage or delete cookies via your browser settings. For more information, visit www.aboutcookies.org.

Changes to This Policy

We may update this Privacy & Cookie Policy occasionally. Changes will be posted on this page with the revised effective date.

Contact Us

If you have questions or concerns about this policy or how we handle your data, please contact:

Harrison E Jones Heating | Liverpool Boiler Installation, 07523 738285, [email protected].